Juan Silva is a seasoned product manager who has done it all from full stack development, user experience design, project management and enterprise software product management. Over 10 years as a freelancer gives him a deep understanding of the services industry and the pitfalls to achieve good user experience in this context. His academic background as a graduate from the Doctorate program in Computer Science from the University of Ottawa has gained him extensive experience with user research techniques which he now successfully applies to industry projects. As the Lead of Development at Industrial Agency Juan guides and coaches developers working on multiple technology stacks. He leads technical solutions architecture and acts as the liaison between the technical team and the project managers and CEO to ensure requirements are understood and technical solutions are conveyed clearly to clients.